Where is my order?
- Kindly check your emails to find the order confirmation email. The details are given in the same email. Your order will be shipped as per the expected delivery date was given to you.
- Your order may be processed and despatched. Check your order status through the tracking ID provided to you.
- The website informs its customers about the shipment of the products. You receive an email when the product is shipped and out for the delivery.
- Contact customer care if you suspect the delay in the order. The online 24x7 support team will resolve the issue at the earliest.
How do I return an item?
Kindly check our cancel and return policy to know the details.
Can I amend or cancel my order?
The order can be canceled or amended only if it has not been processed. Kindly inform us as soon as possible to get the alterations in the order done.
I need a VAT receipt?
We can send you a VAT receipt – please click here to email our customer service team with your name and order number.
Is the website genuine?
All the medicines available on the website are approved by the Food and Drug Administration, the USA. The website has been serving its customers for past several years.
Whom am I connected to in the Let us help section?
We have a team of medical experts, pharmacists, and doctors who help offer online medical assistance. Depending on the type of query, you are connected to the expert in the respective area.
Do I need to submit a prescription paper to the website?
Yes. To know more, read our prescription policy in detail.